Store policies

Orders and terms of sale

Orders are identified by a unique order number. Submitting an order records your request; payment and order status are shown in your account. Before paying, check the product, exact model or variant, quantity, shipping address and the total displayed on the secure payment page.

Contact customer service with your order number to request a change or cancellation as soon as possible and before dispatch. We will confirm whether the request can be completed. Once an order has shipped, cancellation is handled under the return rules and mandatory consumer law. If we cancel a paid order, we will arrange a refund to the original payment method.

Payment and pricing

Prices and the order currency are shown on the product and checkout pages. When online card payment is available, Stripe processes the payment on its hosted checkout page. The amount shown by Stripe before you confirm is the amount charged by the store for that payment; a card issuer may separately charge currency-conversion or foreign-transaction fees.

The store does not ask for or store your full card number or security code in its account forms. Approved refunds are sent to the original payment method; the payment provider or bank controls when the credit appears. Taxes or other charges are included only when the checkout or product information says so.

International shipping and customs

Shipping availability, carrier, service, charge and delivery estimate depend on the destination and are confirmed for the order. Only a shipping amount shown in the order or payment summary is included in that online payment. If a shipping amount or delivery arrangement is unclear, contact customer service before paying; we will not treat an undisclosed amount as accepted.

Delivery dates are estimates, not guarantees. Carrier delays, customs inspections, weather, incorrect address details and events outside our control can affect delivery. The recipient is responsible for import duties, taxes and customs-clearance fees unless the order expressly states that they are included. Tracking is provided when it is available from the carrier.

Returns, cancellations and refunds

If an item is missing, damaged, incorrect or appears faulty, contact customer service with your order number, a description and clear photos. Wait for return instructions and the return address before sending an item back. Keep the item and packaging, and avoid installing, soldering or modifying a part before checking it where reasonably possible.

Return and cancellation eligibility, deadlines and return-shipping responsibility are governed by the mandatory consumer laws that apply to your purchase. PartsPop does not promise an additional blanket voluntary return period. Where EU consumer withdrawal rules apply, consumers generally have 14 days from delivery to withdraw, subject to statutory exceptions and conditions. Faulty or misdescribed goods are handled under applicable legal rights. Approved refunds go to the original payment method; processing time depends on the payment provider and bank.

Compatibility and item condition

Phone parts can differ by exact model number, sales region, color and hardware revision. Compare the product page with your device before ordering, including any listed model codes and quality grade. Ask customer service before purchase if compatibility is uncertain.

Condition, grade, included components and any test status are stated on the product page. Product photos are representative; small visual differences may occur. Brand and model names identify the product or compatibility only. PartsPop is an independent store and is not affiliated with or endorsed by phone manufacturers unless a product page expressly says otherwise.

Privacy and payment information

The controller is 深圳市联创捷科技有限公司, which operates the store as PartsPop. Its registered address is 深圳市福田区飞扬大厦A座2911, China. The company uses account, contact, delivery, order and support-message information to operate the store, create and fulfill orders, provide customer service, protect accounts and comply with legal obligations. Processing is needed to perform your purchase contract, meet legal duties and, where permitted, pursue legitimate interests such as account security and handling customer requests. If you choose Google sign-in, we receive the profile information you authorize, such as your name and email address. The site uses essential browser storage for sign-in, your selected language and your shopping cart. Where available, the hosting network may provide a coarse country code derived from your IP address so the site can choose an initial display language. This is used for language selection only and is not used to fill in your delivery address.

Information needed to complete a service may be shared with Stripe for payment, delivery carriers for shipment, and service providers that host or secure the store. These providers may process information in countries other than yours; required transfer safeguards are applied where applicable law requires them. Support messages and files may be retained to handle your request and related order. We retain information for the period required by applicable accounting and other laws, and otherwise only as long as reasonably needed for the purposes described here and to resolve disputes. Where applicable law provides these rights, you may request access, correction, deletion, restriction or a copy of your personal information through customer service; you may also complain to your local data-protection authority where that right applies. Do not send full card details, security codes, passwords or one-time verification codes in chat. Stripe handles card payment details on its payment page; the store does not ask you to send them to us.

We use a first-party cookie with a random browser identifier to count unique visitors and page views. We store its hash with daily counts, do not store IP addresses for this measurement, and delete these records after no more than 400 days.

The hosting provider may infer an approximate country or region code from your IP for this report. We store only that code, not the IP address, and do not collect precise location.

Product warranty and statutory rights

Any additional store warranty or product-specific warranty is promised only when it is expressly stated on the relevant product page or order confirmation. PartsPop does not promise an additional blanket warranty period for all parts. Check the product's stated condition and test status, and test a part before permanent installation where the product and repair process allow it.

Damage caused by incorrect installation, soldering, modification, misuse or an incompatible device may not be covered by an additional voluntary warranty, to the extent permitted by law. This does not remove statutory guarantees or other non-waivable consumer rights that apply to your order.

Customer service

Use the Customer Service link on the site for compatibility questions, order changes, delivery problems, returns or privacy requests. Include your order number for an existing purchase and provide only the information needed to resolve the request.

The site's customer-service chat is the current support channel. Never send your full payment-card number, card security code, account password or one-time verification code in a message.